Usability testing with nurses in Germany.
Product Research (Have yet to find someone who can stick to using one of these things - working on a solution)
Video Sketch for a Prototyping Services class - exploring how we can get people back into the physical retail setting vs. buying online.
An Improv workshop for prototyping service experiences followed by a rapid paper prototyping workshop ^
creative approach blueprint second draft
Creative Approach Service Blueprint (draft)
Service Blueprint Sketch
Customer Experience Blueprint sketch… this was done to “workshop” the process of creating a service blueprint before going out and really using it to document a service experience taking note of all the actors involved » that comes next!
Version 2 of the Customer Journey Map through Red & White grocery store
blast from the past… JRock was a t-shirt business that a friend and I started back in 2005, I did this design with the intention of having it printed onto some t-shirts.
Found! Cardboard Castle Chair and Poster my 2010 team made :)
Customer Journey Map layout sketch - Going for a combo layout.
Customer Journey Map Sketches - Documenting the customer experience at Red & White; and trying to figure out a layout that I like.
Part 1 of my sketchbook for the Sketchbook Project 2012 Tour. My Category was “Travel with me.” The tour starts April 2012.
Part 2 of my sketchbook for the Sketchbook Project 2012 Tour. My Category was “Travel with me.” The tour starts April 2012.
Scaffold theme by Mike Harding.