Usability testing with nurses in Germany.

Usability testing with nurses in Germany.

Product Research (Have yet to find someone who can stick to using one of these things - working on a solution)

Product Research (Have yet to find someone who can stick to using one of these things - working on a solution)

Video Sketch for a Prototyping Services class - exploring how we can get people back into the physical retail setting vs. buying online.

An Improv workshop for prototyping service experiences followed by a rapid paper prototyping workshop ^

An Improv workshop for prototyping service experiences followed by a rapid paper prototyping workshop ^

creative approach blueprint second draft

creative approach blueprint second draft

Creative Approach Service Blueprint (draft)

Creative Approach Service Blueprint (draft)

Service Blueprint Sketch

Service Blueprint Sketch

Customer Experience Blueprint sketch… this was done to “workshop” the process of creating a service blueprint before going out and really using it to document a service experience taking note of all the actors involved » that comes next!

Customer Experience Blueprint sketch… this was done to “workshop” the process of creating a service blueprint before going out and really using it to document a service experience taking note of all the actors involved » that comes next!

Version 2 of the Customer Journey Map through Red & White grocery store

Version 2 of the Customer Journey Map through Red & White grocery store

blast from the past… JRock was a t-shirt business that a friend and I started back in 2005, I did this design with the intention of having it printed onto some t-shirts.

blast from the past… JRock was a t-shirt business that a friend and I started back in 2005, I did this design with the intention of having it printed onto some t-shirts.

Found! Cardboard Castle Chair and Poster my 2010 team made :)

Customer Journey Map layout sketch - Going for a combo layout. 

Customer Journey Map layout sketch - Going for a combo layout. 

Customer Journey Map Sketches - Documenting the customer experience at Red & White; and trying to figure out a layout that I like. 

Part 1 of my sketchbook for the Sketchbook Project 2012 Tour. My Category was “Travel with me.” The tour starts April 2012.

Part 2 of my sketchbook for the Sketchbook Project 2012 Tour. My Category was “Travel with me.” The tour starts April 2012.